Privacy
Check With Family Privacy Policy
Last updated: June 30, 2026
Information We Collect
We collect account information, senior and trusted contact names and phone numbers, inbound SMS messages and responses sent to Check With Family, verification event summaries, adult contact responses, delivery metadata, SMS opt-in and opt-out records, and consent records.
How We Use Information
We use this information to recognize registered seniors, assess scam risk, send service alerts to trusted contacts, show verification history in the dashboard, troubleshoot support issues, prevent abuse, and comply with messaging requirements.
Service Providers
Check With Family uses service providers such as Supabase for data storage, Twilio for SMS, Vercel for hosting, and Stripe for billing when enabled. OpenAI is not used for the live SMS question workflow at this time. These providers process data needed to deliver the service.
Data Retention
We retain account and verification records while the account is active so families can review history. Customers can request deletion of their account data, subject to operational, security, legal, fraud-prevention, and billing retention needs. SMS opt-out records may be retained so we can continue honoring opt-out requests.
Your Choices
You can update family setup information in the dashboard setup flow. Message recipients must reply YES before Check With Family SMS is active for their number, and can reply STOP to opt out or HELP for support information. For account deletion or privacy requests, use the request page after login or email support@checkwithfamily.com.
Request account data or deletionCanadian Privacy Rights
If you are in Canada, you may request access to or correction of personal information we hold about your account. We will review deletion requests against operational, legal, billing, and fraud-prevention obligations.
Security
We use authenticated dashboard access, server-side database access for sensitive workflows, and operational logs. No internet service can guarantee absolute security, so users should avoid sending unnecessary sensitive information through SMS.